Privacy Policy

unless stated otherwise below, the provision of your personal data is neither legally nor contractually obligatory, nor required for the conclusion of a contract. you are not obliged to provide your data. not providing it will have no consequences. this only applies as long as the processing procedures below do not state otherwise. »personal data« is any information relating to an identified or identifiable natural person.

server log files
you can use our websites without submitting personal data. every time you access our website, user data is transmitted by your internet browser and stored in protocol files (server log files). this stored data includes e.g. name of the site called up, date and time of the request, amount of data transferred and the provider making the request. this data serves exclusively to ensure smooth operation of our website and to improve our service. it is not possible to assign this data to a particular person.

collection and processing when using the contact form 
when using the contact form, we will only collect personal data (name, e-mail address, message text) in the scope provided by you. the data processing is for the purpose of making contact. by submitting your message you agree to the processing of your transmitted data. processing will be carried out on the basis of art. 6 (1) lit. a GDPR with your consent. you can withdraw your consent at any time by contacting us without affecting the legality of the processing carried out with your consent up to the withdrawal. we will only use your e-mail address to process your request. finally your data will be deleted, unless you have agreed to further processing and use.

customer account
when opening a customer account, we will collect  personal data in the scope given there. the data processing is for the purpose of improving your shopping experience and simplifying order processing. the processing will be carried out on the basis of art. 6 (1) lit. a GDPR with your consent. you can withdraw your consent at any time by contacting us without affecting the legality of the processing carried out with your consent up to the withdrawal. your customer account will then be deleted.

collection, processing, and use of personal data in orders 
when submitting an order, we only collect and use your personal data where necessary for the fulfilment and handling of your requests. the provision of data is necessary for the conclusion of a contract. failure to provide it will prevent the conclusion of any contract. the processing will occur on the basis of art. 6 (1) lit. b GDPR and is required for the fulfilment of a contract with you. we will not forward your data to third parties without your explicit consent. this only excludes our service partners which we require in order to handle the contractual relationship or service providers we use to process an order. along with the recipients named in the clauses of this data protection declaration, these may be recipients in the following categories: shipping providers, payment service providers, merchandise management service providers, service providers for order processing, web hosts and IT service providers. we will strictly comply with legal requirements in every case. the scope of data transmission is restricted to a minimum.

use of your e-mail address for sending newsletters
we use your e-mail address outside of contractual processing exclusively to send you a newsletter for our own marketing purposes if you have explicitly agreed to this. the processing will be carried out on the basis of art. 6 (1) lit. a GDPR with your consent. you can withdraw your consent at any time without affecting the legality of the processing carried out with your consent up to the withdrawal. you can unsubscribe from the newsletter at any time using the relevant link in the newsletter or by contacting us. your e-mail address will then be removed from the mailing list.

forwarding of your e-mail address to shipping companies for information on shipping status
we forward your e-mail address to the shipping company in the course of contractual processing if you have explicitly agreed to this. the forwarding is for the purpose of informing you by e-mail on the shipping status of your order. the processing will be carried out on the basis of art. 6 (1) lit. a GDPR with your

consent. you can withdraw your consent at any time by contacting us or the transport company without affecting the legality of the processing carried out with your consent up to the withdrawal.

using paypal
all paypal transactions are covered by the paypal data privacy statement, which you can find at https://www.paypal.com/de/webapps/mpp/ua/privacy-prev?locale.x=en_GB

cookies
Our website uses cookies. cookies are small text files which are saved in a user’s internet browser or by the user’s internet browser on their computer system. when a user calls up a website, a cookie may be saved on the user’s operating system. this cookie contains a characteristic character string which allows the browser to be clearly identified when the website is called up again. we use cookies to make our offering more user-friendly, effective and secure. cookies also allow our systems to recognize your browser after a page change and to offer you services. some functions of our website cannot be offered without the use of cookies. these services require the browser to be recognized again after a page change.

our website also uses cookies to allow us to analyse the surfing behaviour of visitors to our website.

processing is carried out on the basis of § 15 (3) TMG (Telemedia Act) as well as art. 6 (1) lit. f GDPR due to our justified interest in the purposes above. the data collected in this way is pseudonymized using technological measures. it is therefore not possible to connect the data to your person. the data will not be stored together with other personal data pertaining to you. you have the right to veto this processing of your personal data according to art. 6 (1) lit. f GDPR by contacting us, for reasons relating to your personal situation. cookies will be stored on your computer. you therefore have full control over the use of cookies. by choosing corresponding technical settings in your internet browser, you can prevent the storage of cookies and transmission of the data they contain. cookies which have already been saved may be deleted at any time. we would, however, like to point out that this may prevent you from making full use of all the functions of this website.

using the links below, you can find out how to manage cookies (or deactivate them, among other things) in major browsers:
chrome: https://support.google.com/chrome/answer/95647?hl=US&hlrm=fr&hlrm=en
internet explorer: https://support.microsoft.com/en-us/help/17442/windows-internet-explorer-delete-manage-cookies
firefox: https://support.mozilla.org/en-US/kb/enable-and-disable-cookies-website-preferences
safari: https://support.apple.com/kb/PH21411?viewlocale=en_US&locale=en_US

duration of storage
after contractual processing has been completed, the data is initially stored for the duration of the warranty period, then in accordance with the retention periods prescribed by law, especially tax and commercial law, and then deleted after the period has elapsed, unless you have agreed to further processing and use.

rights of the affected person
if the legal requirements are fulfilled, you have the following rights according to art. 15 to 20 GDPR: right to information, correction, deletion, restriction of processing, data portability. you also have the right of objection against processing based on art. 6 (1) GDPR, and to processing for the purposes of direct marketing, according to art. 21 (1) GDPR.

contact us at any time. our contact details can be found on our legal notice page.

right to complain to the regulatory authority
you have the right to complain to the regulatory authority according to art. 77 GDPR if you believe that your data is not being processed legally.

last update: 24.05.2018